Privacy Policy

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, contact our team, or request services from Integrity MSP.

Where applicable law requires consent for a particular processing activity, we will seek that consent separately. Additional terms may apply to information processed under a customer service agreement.

Depending on how you interact with us, we may collect:

• Contact information: Your name, business email address, telephone number, company name, and details you choose to provide.
• Inquiry information: Messages, service requests, consultation inquiries, and information submitted through website forms.
• Technical information: IP address, browser type, device information, operating system, pages visited, and general usage data.
• Cookie information: Information collected through cookies or similar technologies, subject to your settings and applicable consent requirements.
• Service-related information: Information reasonably needed to assess, deliver, support, or manage services you request.

Please do not submit passwords, authentication codes, sensitive personal information, or confidential business data through general website forms unless we have provided an appropriate secure method.

We may use collected information to:

• Respond to questions, inquiries, and service requests.
• Communicate about requested IT services and consultations.
• Operate, maintain, and improve our website.
• Evaluate website performance and understand visitor interactions.
• Protect our website, systems, users, and business against fraud, abuse, and unauthorized activity.
• Maintain business records and comply with applicable legal obligations.
• Send business updates or marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us.

Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure performance, or understand visitor activity.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies.

If third-party analytics, advertising, or embedded services are used, their technologies may also collect information according to their own privacy policies.

We may share information where reasonably necessary for legitimate business purposes, including with:

• Service providers: Website hosting, email, communications, analytics, security, and other vendors that support our operations.
• Authorized service partners: Where needed to respond to a request or deliver an agreed service.
• Legal and regulatory authorities: Where disclosure is required by law, valid legal process, or necessary to protect rights and safety.
• Business transaction participants: If a merger, acquisition, restructuring, or sale of business assets occurs, subject to appropriate safeguards where required.

We do not sell personal information for money. If our use of advertising or analytics technologies constitutes a sale, sharing, or targeted-advertising activity under an applicable privacy law, we will provide any required notices and choices.

When providing managed IT, cybersecurity, cloud, network, or related services, we may process information on behalf of a customer or access customer systems as authorized under the relevant agreement.

In those circumstances, the customer may control the purposes and means of processing certain information. Our responsibilities may also be governed by service agreements, confidentiality obligations, and applicable data-processing terms.

Customers should avoid sending credentials or sensitive system information through ordinary email or public website forms. Please use the secure support channels designated for your account.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, delivering services, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the nature of the information, our relationship with you, applicable contracts, and legal requirements. When information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage users to share information only through appropriate channels and to protect their own devices and account credentials.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of information in a portable format where applicable.
• Opt out of certain marketing communications or data uses where the law provides that right.
• Lodge a complaint with the relevant data protection authority.

We may need to verify your identity before fulfilling a request and may be legally permitted or required to retain certain information. Contact us using the details below to submit a privacy-related request.

Our website may link to third-party websites or services. We do not control their privacy practices and are not responsible for their content or policies. Please review the privacy policy of any third-party service before submitting information to it.

Our website and business services are intended for business users and are not directed to children. We do not knowingly collect children's personal information through the website in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information to us improperly, please contact us so we can assess the matter.

Information may be processed or stored in countries other than the country where you are located, depending on the service providers and technologies used. Where applicable law requires safeguards for international transfers, we will take steps intended to meet those requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal obligations. We will update the “Last Updated” date when revisions are published. Where required by law, we will provide additional notice or obtain consent for material changes.

For questions about this Privacy Policy or to submit a privacy-related request, contact Integrity MSP using the information below.